Sercel

Worldwide manufacturing and repair facilities allow Sercel to provide quick response to our customers on a global scale, and investment in new production methods and technologically advanced equipment ensure our continued ability to produce and sustain Sercel products. Sercel has kept pace with the growing demand for cables and electronics and cable repair by forward-looking investment in manufacturing and repair facilities and by assuring that Sercel is positioned to provide the products and support customers have come to expect. With more facilities and increasing numbers of qualified fabrication and repair personnel across the globe, Sercel is able to provide more reliable and expedient service every day for the geophysical exploration industry worldwide.

Description of our Repair Processes

• For Land Equipment and Marine Electronics to Sercel France:
1. Through RepairLive, customer fills-in a REF (Return Equipment Form) and sends it to Repair Center
2. Repair Center checks REF content and gives instructions of shipping to customers if equipment has to be sent to a different Repair Center
3. Each Repair Center concerned by the repair issues a Return Material Authorization (RMA) to customer
4. Customer sends equipment for repair to the appropriate Repair Center together with its own shipping form (invoice), and informs Sercel Shipping Department of the shipping
5. Sercel receives faulty equipment and starts Repair Process
6. Sercel finishes repair and
1. Sends back to customer repaired equipment and invoice
2. Closes the related RMA
3. Sends customer an email with details of the airway bill and a Summary Report

Download of 428XL Standard Exchange Policy

• For Marine Streamers:
1. Through RepairLive, customer fills-in REF (Return Equipment Form) and sends it to Streamer Repair Coordinator
2. Repair Coordinator checks REF form and gives instructions of Repair facility to ship too
3. The Repair Centre involved with the repair issues a Return Material Authorization (RMA) to customer
4. Customer sends equipment for repair to the appropriate Repair Centre together with their own shipping form (invoice), and informs Repair Centre Shipping Department of the shipment
5. Sercel receives faulty equipment and makes an initial assessment
6. Sercel sends the customer an estimate of repair cost and waits for approval and PO
7. When approval and PO are received, Sercel starts Repair Process
8. Sercel finishes repair and
1. Sends back to customer repaired equipment and invoice
2. Closes the related RMA
3. Sends customer an email with details of the airway bill and a Summary Report
   

   Back to the top